Privacy statement Stalmanager

Introduction

Stalmanager takes your privacy very seriously and shall handle your personal data with the utmost security and care. In this Privacy Statement you will learn how we handle your data as well as learn about your rights concerning our processing of your data. We advise that you read this Privacy Statement thoroughly. Should you have any questions or remarks, please contact us at info@stalmanager.nl.

Who is Stalmanager?

Stalmanager is part of Vetomedia which is the vennootschap onder firma, with registered office at (9203 TC) Drachten listed at the Traderegister of the Dutch Chamber of Commerce under 61631345.

Vetomedia is as the controller ultimately responsible with regard to the processing of your personal data.

How does Vetomedia use your personal data?

Underneath you will find an overview of the purposes for the processing of your personal data. You will also find a specification of which data Vetomedia uses for that specific purpose, the legal justification, and the amount of time Vetomedia keeps this data. For clarity’s sake, we have categorised the purposes.

Services, customer management and financial administration

Purpose:

Financial administration

Information:

Billing address, Bank details

Legal basis:

Legal obligation

Storage period:

maximum 7 years



Purpose:

Order Management

Information:

Home address, Billing address, Email, Payment information, Account number, Order Number, Complaint content, Customer number

Legal basis:

Necessary for the performance of a contract

Storage period:

maximum 7 years



Purpose:

Handling complaints

Information:

Home address, Billing address, Email, Payment information, Account number, Order Number, Complaint content, Customer number

Legal basis:

Necessary for the performance of a contract

Storage period:

maximum 7 years



Purpose:

Invoicing

Information:

Home address, Billing address, Email, Payment information, Account number, Order Number, Complaint content, Customer number

Legal basis:

Necessary for the performance of a contract

Storage period:

maximum 7 years



Purpose:

Services

Information:

Email, Financial data, Data necessary to provide the service, Data generated by the service

Legal basis:

Necessary for the performance of a contract

Storage period:

maximum 7 years



Purpose:

CRM

Information:

Name, Username, Email, Location, Order history, Social media account, Browser, OS, User ID

Legal basis:

Legitimate interests

importance:

Commercial interests

Storage period:

maximum 2 years



Marketing

Purpose:

Direct marketing

Information:

Email, User ID Legitimate interests

Legal basis:

Legitimate interests

Interest concerned:

Commercial interests

Storage period:

maximum 2 years



Purpose:

Newsletter

Information:

Email, User ID Legitimate interests

Legal basis:

Legitimate interests

Interest concerned:

Commercial interests

Storage period:

maximum 2 years



Purpose:

Retargeting

Information:

Email, User ID Legitimate interests

Legal basis:

Legitimate interests

Interest concerned:

Commercial interests

Storage period:

maximum 2 years



Purpose:

Social media marketing

Information:

Email, User ID Legitimate interests

Legal basis:

Legitimate interests

Interest concerned:

Commercial interests

Storage period:

maximum 2 years



Website

Purpose:

Website analytics

Information:

Online behaviour, Location

Legal basis:

Legitimate interests

Interest concerned:

Commercial interests

Storage period:

maximum 2 years



Purpose:

A/B testing

Information:

Online behaviour, Location

Legal basis:

Legitimate interests

Interest concerned:

Commercial interests

Storage period:

maximum 2 years



Purpose:

Account

Information:

Email, Username, User ID, Message content

Legal basis:

Necessary for the performance of a contract

Storage period:

maximum 2 years



Purpose:

Chat feature

Information:

Email, Username, User ID, Message content

Legal basis:

Necessary for the performance of a contract

Storage period:

maximum 2 years



How did we obtain your personal data?

Vetomedia has obtained your data because you have provided this data to us, and because Vetomedia has obtained your information from third parties. These third parties are: Intercom.

What are your rights?

Under the European General Data Protection Regulation you have a number of rights with regard to your data and the processing thereof:

Access

You may access your personal information and make any necessary changes in your account. If you would like to see which personal data Vetomedia has obtained about you, you may exercise your right of access by submitting a request to Vetomedia.

Making changes

If you wish to make changes to the personal information that you have seen as a result of a request for access and you are unable to make the changes yourself in your account, you may request that Vetomedia makes these changes for you. You may request that Vetomedia modifies, corrects, supplements, erases or shields your information.

Restriction of processing of personal data

You also have the right, under certain conditions, to ask Vetomedia to restrict the processing of your personal data.

Right to object

If processing of your data takes place on the grounds of 'legitimate interest' by Vetomedia or a third party, you have the right to object to that processing.

Portability of data

You have the right to obtain your personal data from Vetomedia. Vetomedia will provide this in a structured and commonly used format, which can easily be opened using commonly used digital systems.

Automated processing

Whenever a decision about you is taken that is completely based on automated processing of your personal data, you have the right to request that that decision be re-evaluated by a person. You may at all times let us know your position on that decision or let us know that you do not agree with our decision.

Withdrawing consent

When the legal basis for a particular processing is your explicit consent, you have the right to withdraw that consent. This does not affect past processing, but does mean that we will no longer be allowed to process this data in the future. It may also result in Vetomedia no longer being able to provide you with certain services.

Response from Vetomedia

A request can be sent to info@stalmanager.nl. Vetomedia will comply with your request as soon as possible and in any case no later than one (1) month after Vetomedia has received such a request. If Vetomedia rejects your request, we will indicate in our reply why the request was rejected.

Recipients of your personal data

Your data may be transmitted to:

It is possible that Vetomedia is required to submit your data to a third party, for example to fulfil a legal obligation.

Automated Decision Making

Vetomedia can use automated decision-making processes based on your data, when it is necessary for the execution of an agreement between you and Vetomedia. It is possible that, based on your profile, some of theproducts or services of Vetomedia may not be available.

What are cookies and how does Vetomedia use them?

Cookies are small pieces of (text) information that are sent to your browser when you visit the website of Vetomedia and then stored on the hard disk or in the memory of your device. The cookies placed via Vetomedia’s website cannot damage your device or the files stored on it. With 'cookies', we also mean comparable techniques collecting information, such as device fingerprinting.

Can changes be made to this Privacy Statement?

This Privacy Statement is subject to changes. We therefore advise you to regularly read the Privacy Statement for any such changes.

Questions, remarks, and complaints

If you have any questions regarding this Privacy Statement or the way in which Vetomedia uses your data, you can send an e-mail to info@stalmanager.nl. If you have a complaint about the way your data is processed, please send an e-mail to info@stalmanager.nl. Furthermore, you always have the right to contact the competent national data protection authority. In The Netherlands, this is the Autoriteit Persoonsgegevens.